Terms of Service

Last updated: 27th October 2026

Welcome to Engraved by Chris. These terms explain the conditions that apply when you visit our website or purchase products from our online store.

By using our website or placing an order, you agree to these terms. Your statutory rights as a consumer are not affected.

1. About our business

Our store is operated by Engraved by Chris, a sole-trader business based in the United Kingdom.

Business email: [Insert business email address]
Business contact address: [Insert business address when available]

2. Our products

We sell laser-engraved products made from materials including wood, slate, acrylic and mirrors.

Our products are made to order. We aim to ensure that product descriptions, photographs and prices are accurate.

Please be aware that materials such as wood and slate can have natural variations in colour, texture and appearance. These variations are part of the material's natural character.

Product photographs are provided to help you understand what you are purchasing. The actual product may have minor variations in appearance.

3. Personalised products

Some products allow you to provide a house number for engraving.

Please check the information you submit carefully before placing your order. We will use the details you provide to personalise your product.

If you notice an error in your personalisation details, contact us as soon as possible. As products are made to order, we may not be able to make changes once production has started.

Personalised products are generally excluded from the usual online change-of-mind cancellation right where they are made to the customer's specifications or clearly personalised. This does not affect your legal rights if a product is faulty, damaged, misdescribed or otherwise fails to meet the requirements of law.

4. Prices and payment

All prices are displayed in the currency shown on our website.

We accept payment through the payment methods made available at checkout. Payments are processed through Shopify Payments or the applicable payment provider.

Payment must be completed before an order can be processed.

We take reasonable care to ensure that prices are correct. If a genuine pricing error affects your order, we will contact you to discuss the available options before proceeding.

5. Placing an order

When you place an order, please check that your contact details, delivery address and any personalisation information are correct.

After placing your order, you should receive an order confirmation by email. This confirms that we have received your order; it does not remove any rights you have under consumer law.

We reserve the right to contact you if there is a problem with your order, payment or the information supplied.

If we cannot fulfil an order, we will contact you and refund any payment due where appropriate.

6. Making and dispatching your order

Our products are made after an order is placed.

We aim to dispatch orders the next day. This is our usual target, rather than a guarantee of delivery on a particular date.

Unexpected circumstances may occasionally cause delays. If a significant delay affects your order, we will communicate with you where reasonably possible.

Your statutory rights concerning delivery times remain unaffected.

7. Delivery

We currently deliver to addresses within the United Kingdom using InPost.

Please ensure that your delivery address and contact details are correct when placing your order.

Delivery times can vary and may be affected by the delivery service or circumstances outside our control.

If your order has not arrived, or arrives damaged, please contact us at [Insert business email address] with your order number so we can investigate.

Nothing in these terms removes your legal rights if an order is lost, delayed or damaged.

8. Cancellations, returns and refunds

Our Returns & Refunds Policy explains how cancellations, returns and refunds are handled.

Non-personalised products purchased online will generally be covered by the legal cancellation rights that apply to distance sales.

Personalised products are generally excluded from the usual change-of-mind cancellation right where the legal exception applies.

This does not remove your rights in relation to faulty, damaged, incorrectly described or otherwise non-conforming products.

Please read our Returns & Refunds Policy before placing an order.

9. Product care and use

Please handle and use your purchased item appropriately for its material and intended purpose.

Some materials, including mirrors, acrylic, slate and wood, may be fragile or require careful handling.

Unless expressly stated in the product description, do not assume that a product is suitable for outdoor use, exposure to water, extreme temperatures or any particular installation method.

Please follow any care or installation instructions supplied with your product.

10. Website information and availability

We aim to keep our website, product descriptions and prices accurate and up to date.

However, we cannot guarantee that the website will always be available or free from errors or interruptions.

We may update product information, prices or website content when necessary. Changes will not remove any legal rights you have in relation to an order already placed.

11. Intellectual property

Unless otherwise stated, the content on our website, including photographs, product designs, text, branding and graphics, belongs to Engraved by Chris or is used with permission.

You must not copy, reproduce, distribute or commercially use this content without appropriate permission, except where permitted by law.

12. Liability and your legal rights

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Nothing in these terms affects your statutory consumer rights, including your rights relating to products that are faulty, not as described or not fit for their intended purpose.

We are not responsible for losses caused by circumstances outside our reasonable control, to the extent permitted by law.

13. Privacy

We handle personal information in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how information is collected, used and protected when you use our website or place an order.

14. Changes to these terms

We may update these Terms of Service from time to time.

The version published on our website will show the date it was last updated. Any changes will not remove statutory rights that apply to purchases already made.

15. Governing law

These terms are governed by the laws of England and Wales, where applicable.

If you are a consumer living elsewhere in the United Kingdom, mandatory consumer protections that apply to you will not be excluded by this clause.

16. Contact us

If you have questions about these terms or an order, please contact:

Engraved by Chris
Email: support@engravedbychris.com
Business contact address: 312 Lanchester Way, Birmingham, B36 9LT