Shipping Policy

Last updated: 8 September 2026

This Shipping Policy explains how orders placed with Engraved by Chris are processed and delivered.

1. UK Delivery Only

We currently deliver orders within the United Kingdom only.

Orders with delivery addresses outside the United Kingdom will not be fulfilled and will be cancelled and refunded.

Please ensure that your delivery address is within the United Kingdom before placing your order.

2. Delivery Options

We currently use InPost for delivery.

Depending on availability and the options presented at checkout, you may be able to choose from:

InPost Locker or Shop Delivery

Your order can be delivered to an InPost Locker or InPost Shop selected by you at checkout.

Once your parcel has been delivered to the selected collection point, InPost will provide the relevant collection notification and collection details.

InPost currently states that parcels sent to an InPost Locker or Shop should arrive within approximately 3 working days after dispatch. This is an estimated delivery time provided by the carrier and is not a guaranteed delivery date.

InPost Home Delivery

You may also choose delivery directly to a UK home address where this option is available at checkout.

InPost currently states that parcels sent to a home address should arrive within approximately 4 working days after dispatch. This is an estimated delivery time provided by the carrier and is not a guaranteed delivery date.

InPost provides tracking and delivery updates for parcels sent using its delivery services.

3. Production and Processing Times

Many of our products are personalised and made to order.

Your order may therefore require production and processing time before it is dispatched.

The estimated production or processing time will be stated on the relevant product page or otherwise communicated to you where applicable.

Production times may vary depending on the product, the level of personalisation and the volume of orders being processed.

The InPost delivery times described above apply after your order has been dispatched and do not include our production or processing time.

4. Delivery Charges

Applicable delivery options and charges will be displayed at checkout before you complete your purchase.

Delivery charges may vary depending on the delivery option selected and the order.

5. Tracking

Where tracking is available, tracking information will be provided when your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has entered the delivery network.

Once a parcel has been handed to the carrier, delivery updates and estimated delivery information are provided by the carrier.

6. InPost Locker and Shop Collection

If you select InPost Locker or Shop delivery, you are responsible for collecting your parcel within the period specified by InPost.

InPost currently provides a 72-hour collection period for parcels delivered to its lockers. If a parcel is not collected within the applicable collection period, InPost may return it to the sender.

If an order is returned to us because it was not collected, please contact us using the Contact Us form.

Additional delivery or re-delivery arrangements may be required before the order can be sent again.

7. Delivery Addresses

You are responsible for providing an accurate and complete delivery address when placing your order.

If you select home delivery, please ensure that the address provided is correct and suitable for delivery.

If you select InPost Locker or Shop delivery, please carefully check that you have selected the intended collection location.

If you realise that you have entered an incorrect delivery address or selected the wrong collection point, please contact us as soon as possible using our Contact Us form.

Because personalised products may enter production shortly after an order is placed, we cannot guarantee that an address or delivery option can be changed after an order has been placed.

8. Delivery Delays

Delivery estimates provided by InPost are estimates and are not guaranteed.

Occasionally, deliveries may take longer than expected due to circumstances including:

• Carrier delays

• Severe weather

• Transport disruption

• Operational issues

• High parcel volumes

• Incorrect or incomplete delivery information

• Circumstances outside our reasonable control

If your parcel appears to be delayed, please use the available tracking information and contact us through the Contact Us form if you need further assistance.

Nothing in this section limits your statutory rights.

9. Failed Home Delivery

If InPost is unable to complete a home delivery, InPost may make further delivery attempts or redirect the parcel to an InPost Locker where appropriate.

Any such arrangements are subject to InPost's delivery procedures and availability.

If your parcel is redirected to an InPost Locker, you will be responsible for collecting it within the collection period specified by InPost.

10. Lost or Missing Parcels

If your order does not arrive within a reasonable period after the expected delivery date, please contact us using our Contact Us form.

We may ask you to confirm your delivery details and provide any information reasonably required to investigate the delivery.

Where appropriate, we may contact the carrier or take other reasonable steps to investigate the issue.

Your statutory rights are not affected.

11. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible using our Contact Us form.

Where possible, please provide photographs of:

• The damaged product

• The packaging

• Any visible damage to the parcel

This information may help us investigate the issue and, where appropriate, deal with the delivery carrier.

If the damage is the result of an issue for which Engraved by Chris is responsible, we will provide an appropriate remedy in accordance with your statutory rights and our Returns & Refund Policy.

12. Incorrect or Faulty Items

If you receive an item that is incorrect, defective or has been incorrectly engraved because of an error by Engraved by Chris, please contact us using our Contact Us form.

We will investigate the issue and provide an appropriate remedy, which may include a replacement or refund where applicable.

13. Personalised Products

Many of our products are personalised specifically according to information supplied by the customer.

Customers are responsible for checking that names, dates, wording, images and other personalisation details supplied when ordering are correct.

If an error is caused by information supplied incorrectly by the customer, this may affect the remedies available, subject to the customer's statutory rights.

14. Delivery and Risk

We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them, in accordance with applicable consumer law.

We will not exclude or limit any responsibility that cannot lawfully be excluded or limited.

15. Delivery Times and Your Statutory Rights

We will take reasonable steps to process and dispatch orders within the processing period stated for the relevant product.

Unless a different period has been agreed with you, UK consumer law generally requires goods sold online to be delivered without undue delay and within 30 days.

Nothing in this Shipping Policy affects your statutory rights.

16. Contact Us

If you have a question about the delivery of your order, please use the Contact Us form on our website.

17. Related Policies

For information about cancellations, returns, refunds, damaged products and personalised items, please see our Returns & Refund Policy.

Our Terms of Service also apply to orders placed through our website.