Privacy Policy

Last updated: 8 September 2026

Engraved by Chris operates this website, online store and associated services (the “Services”).

The Services are provided through Shopify. Shopify provides the ecommerce platform used to operate our storefront, and Shopify Payments is used to process payments.

This Privacy Policy explains how Engraved by Chris collects, uses, stores and protects personal information in connection with the Services.

1. Information We Collect

Depending on how you use the Services, we may collect:

• Your name and contact details.

• Your email address.

• Your telephone number, where provided.

• Billing and delivery information.

• Information relating to your orders and purchases.

• Personalisation information you provide for your order, including names, dates, messages or other text.

• Photos, images, logos, artwork or other files you provide for the purpose of personalising or engraving a product.

• Information provided when contacting us.

• Information relating to communications between you and Engraved by Chris.

• Technical information necessary for the operation and security of the website and Services.

You should only provide information, photographs, images or artwork that you are authorised to provide and that is necessary for the intended purpose.

2. How We Collect Information

We collect information directly from you when you:

• Place an order.

• Provide information for personalisation or engraving.

• Upload or send photos, images, logos, artwork or other files.

• Contact us.

• Use our website or Services.

We may also receive information through Shopify where necessary to operate our storefront and process your order or payment.

3. How We Use Your Information

We use your information to:

• Process and fulfil your order.

• Create and personalise products according to your instructions.

• Use photographs, images, logos, artwork and other files supplied by you where necessary to produce your personalised product.

• Process payments through Shopify Payments.

• Arrange delivery of your order.

• Provide customer support.

• Communicate with you regarding your order or enquiry.

• Respond to questions, requests or complaints.

• Maintain the security and functionality of the Services.

• Prevent fraud, misuse or unlawful activity.

• Maintain appropriate business and transaction records.

• Comply with legal obligations.

We do not sell your personal information.

We do not use customer orders, photographs, finished products or customer-supplied artwork for our own marketing purposes.

4. Customer-Supplied Photos, Images and Artwork

Where you provide a photograph, image, logo, design, artwork or other file for engraving or personalisation, we use that material only as necessary to provide the product or service you have requested.

You are responsible for ensuring that you have the appropriate rights or permission to provide any photograph, image, logo, artwork or other material that you submit.

You should avoid providing personal information about other individuals unless it is necessary for your order and you are authorised to provide it.

We may make reasonable technical or formatting adjustments to supplied artwork or images where necessary to produce the requested product.

5. Shopify and Shopify Payments

Our online store is operated using Shopify.

Shopify processes information necessary to provide the ecommerce platform and related services used to operate our store.

Payments are processed using Shopify Payments. Information necessary to process payments, prevent fraud, comply with legal requirements and provide payment services may therefore be processed by Shopify and relevant payment-service providers.

Engraved by Chris does not independently sell your personal information or provide your personal information to third parties for their own marketing purposes.

Shopify may process information through its own affiliated companies, service providers and subprocessors as necessary to provide its services.

6. Sharing of Information

We do not sell personal information.

We do not provide customer information, photographs, artwork or other customer-supplied materials to third parties for their own independent marketing purposes.

As the products are made by Engraved by Chris, customer information and supplied artwork are generally handled directly by us in order to produce and fulfil your order.

Information may be processed by Shopify and service providers where this is necessary to provide the Services, process payments, operate the storefront, arrange delivery, maintain security or prevent fraud.

We may also disclose information where required by law or where necessary to comply with a lawful request or legal obligation.

7. Accuracy of Information

You are responsible for ensuring that the personal information and order information you provide is accurate and kept up to date.

If you identify an error in information you have provided, please contact us as soon as possible so that we can determine whether the information can be corrected before your order is processed or dispatched.

8. Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

You are also responsible for taking reasonable steps to protect any account or information used to access the Services.

No online service or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as necessary to provide the Services and for the purposes described in this Privacy Policy.

Order and transaction information may be retained for as long as necessary to fulfil orders, provide customer support, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, prevent fraud, or establish, exercise or defend legal claims.

Customer-supplied photographs, images, logos, artwork and other personalisation files are retained only for as long as reasonably necessary for the relevant order and associated business purposes, unless a longer retention period is required or permitted by law.

Where information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information where applicable.

• Request restriction of processing where applicable.

• Object to certain processing.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

You can contact us using the contact details provided on our website to exercise an applicable right.

We may need to verify your identity before responding to a request.

11. Cookies

The Engraved by Chris website may use cookies and similar technologies necessary for the operation, security and functionality of the website and Shopify storefront.

Shopify and other services used by the website may also use cookies or similar technologies for purposes such as website functionality, security, analytics and other services.

Where consent is required for particular cookies or similar technologies, we will obtain that consent where required.

12. International Processing

Shopify operates internationally and information processed through Shopify may therefore be transferred to or processed in countries outside the United Kingdom.

Where required by applicable data protection law, appropriate safeguards will be used for international transfers.

13. Changes to This Policy

We may update this Privacy Policy where necessary to reflect changes to the Services, our processing activities or applicable legal requirements.

The latest version will be published on our website with the applicable update date.

14. Contact

If you have a question about this Privacy Policy or the way Engraved by Chris handles personal information, please contact us using the contact details provided on our website.

Engraved by Chris

Website: engravedbychris.com