Privacy policy

Privacy Policy

Last updated: 27 October 2026

1. About Us

Engraved by Chris is a UK-based sole trader business selling laser-engraved products made from wood, slate, acrylic and mirrors.

We sell our products through our Shopify online store and deliver orders within the United Kingdom using InPost.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection legislation.

Business name: Engraved by Chris
Business email: [INSERT YOUR BUSINESS EMAIL]
Business address: [INSERT YOUR BUSINESS OR VIRTUAL OFFICE ADDRESS WHEN AVAILABLE]

For privacy-related questions, please contact us using our business email address.

2. Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal information

  • Your name.

  • Your email address.

  • Your delivery address.

  • Your billing address, where applicable.

  • Your telephone number, if provided or required for delivery.

Order information

  • Products you purchase.

  • Your order number and purchase history.

  • Any house number or other information you provide for engraving.

  • Information you provide when contacting us about an order.

Payment information

Payments are processed through Shopify Payments. Payment information is handled by the relevant payment processors. We do not intentionally collect or store your full payment card details ourselves.

Technical information

Our Shopify store and its underlying services may collect technical information, such as your IP address, browser type, device information and interactions with our website. Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders.

  • To make your products, including engraving house numbers where requested.

  • To send order confirmations and order-related emails.

  • To arrange delivery through InPost.

  • To respond to customer enquiries.

  • To process payments, refunds and returns where applicable.

  • To maintain our business, accounting and order records.

  • To comply with legal and regulatory obligations.

  • To protect our business and help prevent fraud.

We do not send marketing emails or use your email address to send promotional offers.

4. Our Legal Basis for Processing Your Information

Under applicable UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we rely on the following legal bases:

Contract: To process your order, make your products, arrange delivery and communicate with you about your purchase.

Legal obligation: To maintain records and comply with applicable tax, accounting and other legal requirements.

Legitimate interests: Where appropriate, to protect our business, maintain website security, prevent fraud and handle customer enquiries, provided these interests do not override your rights.

Consent: Where required, for example, for certain non-essential cookies or other technologies.

5. Who We Share Your Information With

We only share personal information where necessary to operate our business, fulfil orders or meet legal obligations.

Your information may be shared with the following organisations.

Shopify

Our online shop is hosted on Shopify. Shopify processes information necessary to operate our store, manage orders and provide its services.

Shopify Payments

Payment information is processed through Shopify Payments to complete transactions and manage payments.

InPost

We share the delivery information necessary to fulfil your order, such as your name, delivery details and contact information where required, with InPost.

Professional advisers and authorities

We may disclose relevant information to accountants, professional advisers or public authorities where necessary to comply with legal obligations or protect our legal rights.

We do not sell your personal information to third parties.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order and transaction records may need to be retained to meet tax, accounting and other legal requirements.

Customer correspondence may be retained for as long as necessary to resolve enquiries, manage disputes or protect our legal rights.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

7. Cookies and Similar Technologies

Our Shopify store may use cookies and similar technologies to operate the website, maintain shopping baskets, support checkout, improve security and understand website usage.

Some cookies may be provided by Shopify or other services that support our store.

Certain cookies may require your consent under applicable UK law. Where consent is required, we will provide an appropriate way for you to manage your preferences.

For further information, please refer to our Cookie Policy.

8. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Our store uses Shopify's platform and payment services to support online transactions.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

9. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request the deletion of your information.

  • Ask us to restrict certain processing.

  • Object to certain uses of your information.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations.

To exercise your rights, contact us at:

Email: support@engravedbychris.com

We may need to verify your identity before responding to your request.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's official website: https://ico.org.uk/

11. Third-Party Services

Our website relies on Shopify and its associated services to operate.

When you interact with third-party services, their own privacy practices and terms may also apply.

We encourage you to review the relevant privacy information provided by those services.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features or legal obligations change.

The latest version will be published on our website, with the date of the most recent update shown at the top.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Engraved by Chris
Email: support@engravedbychris.com
Address: 312 Lanchester Way, Birmingham, B36 9LT